At ASAP we view technology as a key element of the services we provide for our customers.
Our customers’ varying needs have driven us to develop a best-in-class technology portfolio that is adaptable to the constantly changing requirements of todays complex supply chains. Whether its self-service via our Customer Experience Portal, or automated alerts directly from one of our Transportation Management Systems (TMS), ASAP has a technology solution to meet your needs. We strive to provide you with the data and visibility you need, on your terms, to take the headache out of your supply chain. Our industry and technology experts combine world-class service and the latest technology that todays market needs.
Visibility & Self-Service Customer Experience Portal
Our customer experience portal is rich with dynamic and industry-leading functionality while being focused on a user-friendly experience.
- Book shipments/submit air bills
- Real-time tracking
- Label printing
- Full suite of customized reporting solutions
- Maintain shipping address books
- Auto-populate repeat shipment contents
- Schedule return shipments with a quick click
- Complete history of shipping activity
- Account management
- News and information
Operating Systems
Our proprietary, custom-built software system that provides us immense advantages in both customer service and operational quality assurance. This includes our time-tested electronic process verifications, heightened flight & truck visibility, risk awareness tools that illuminate potential issues before they become reality, customized SOP process controls, and many others.
- Easily track and monitor valuable cargo from door to door with our innovative program, using our FAA-approved FlightSafe technology and Google Maps.
- Clear 20/20, real-time visibility in the air and on the ground to track shipments to their final destination.
Our integrated Customer Information System allows us to keep track of the details that matter, enables the personalized experience you have come to expect every day.
- Provides our team with full customer profile
- Full TMS integration provides seamless information flow
- Improves quality of customer relationships
PRODUCTIVITY ENHANCEMENTS
Allows for seamless communication between our private fleet of drivers and our Customer Service/Ops teams. From instantaneous digital photos upon pickup/delivery of the freight to increased communications around traffic patterns that could elevate the risk of a shipments delay.
Security Protocols
Endpoint devices have a combination of best practice password policies, anti-virus, full volume AES 256 encryption, & data device security. The company standard for password security includes Multi-Factor Authentication and the use of an online password vault. All communications between the secure portal and the users are encrypted using the same industry-standard protocol used by online banking and popular e-commerce services such as Amazon.
Security audits are conducted by a 3rd party security firm on an annual basis. These audits include network & website penetration testing, on-site physical security penetration testing, and social engineering & email phishing tests.
While network, physical, and password security are all very important aspects, people will always be the weakest link in the security chain. Online cyber security training is provided for all employees during the first 30 days of employment and annually. Our cloud-based infrastructure ensures high availability & performance of all systems, along with the redundancy and recovery capabilities required in todays digital world.
Customer Portal
Our customer experience portal is rich with dynamic and industry-leading functionality while being focused on a user-friendly experience.
OPERATING SYSTEMS
Our proprietary, custom-built software system that provides us immense advantages in both customer service and operational quality assurance. This includes our time-tested electronic process verifications, heightened flight & truck visibility, risk awareness tools that illuminate potential issues before they become reality, customized SOP process controls, and many others.
Our customer experience portal is rich with dynamic and industry-leading functionality while being focused on a user-friendly experience.
Productivity Enhancements
Allows for seamless communication between our private fleet of drivers and our Customer Service/Ops teams. From instantaneous digital photos upon pickup/delivery of the freight to increased communications around traffic patterns that could elevate the risk of a shipments delay.
OPERATING SYSTEMS
Endpoint devices have a combination of best practice password policies, anti-virus, full volume AES 256 encryption, & data device security. The company standard for password security includes Multi-Factor Authentication and the use of an online password vault. All communications between the secure portal and the users are encrypted using the same industry-standard protocol used by online banking and popular e-commerce services such as Amazon.
Security audits are conducted by a 3rd party security firm on an annual basis. These audits include network & website penetration testing, on-site physical security penetration testing, and social engineering & email phishing tests.
While network, physical, and password security are all very important aspects, people will always be the weakest link in the security chain. Online cyber security training is provided for all employees during the first 30 days of employment and annually. Our cloud-based infrastructure ensures high availability & performance of all systems, along with the redundancy and recovery capabilities required in todays digital world.